Our products are made to order. Please review the product description, size chart, color, and delivery address before placing your order.
Damaged, defective, or incorrect items
If your item arrives damaged, has a manufacturing defect, or is different from what you ordered, email hello@rootedredemption.com as soon as possible and within 30 calendar days of delivery. Include your order number, a description of the issue, and clear photos of the item, affected area, and packaging where relevant. Please report issues promptly so we can coordinate with our production partner.
We will review the issue and arrange an appropriate replacement or refund for confirmed problems. There is no additional charge for resolving a confirmed production error. This applies to both regular-price and sale items.
Size choices and change of mind
Because each item is produced for your order, we do not accept returns or exchanges for an incorrectly selected size or color, or a change of mind, except where required by applicable law. If the item supplied does not match your order, please contact us under the process above.
Contact us before returning anything
Do not send items to Printify, a print provider, or the address on the package without instructions from us. Many problems can be resolved using photographs without a physical return. If a return is needed for a confirmed defect or incorrect item, we will provide return instructions and cover the necessary return shipping.
Cancellations and address corrections
Email us immediately if you need to change or cancel an order. We will check whether production can still be stopped. Changes and cancellations cannot be guaranteed once production has begun; this does not affect your rights for defective or incorrect goods.
Refunds and delivery issues
Approved refunds are issued to the original payment method. Your bank or payment provider controls when the credit appears. Contact us if a refund has not arrived after the processing time stated by your provider.
If tracking appears stalled, a parcel is missing, or delivery fails, contact us promptly so we can investigate with the production partner or carrier. Any proposed additional charge for reshipping due to an address error will be explained before you agree to it.
Your rights
This policy does not limit any rights or remedies that cannot be excluded under applicable consumer law.
Questions? Contact hello@rootedredemption.com.